Google Business Profile Management
What this service is
Your Google Business Profile is often the first thing a customer sees before they ever visit your website, whether that's your hours, your address, your phone number or your latest reviews. Google Business Profile management means someone is actually keeping that profile current, instead of it sitting untouched from the day it was set up. We take what you tell us about your business and use it to keep your profile accurate, active and matching everywhere else you show up online, including your website and social accounts.
Who this suits
This is for owners who know their Google profile matters but don't have time to log in and update it. It suits businesses whose hours on Google don't match what's on the website, which can send a customer to a locked door at the wrong time. It also suits anyone who paid an agency before and never knew what was actually happening with their listing each month. If you want your Google profile, your website and your social accounts all saying the same thing, this is built for that.
What happens in a visit
It starts with a setup call where we learn your business. After you start, we build a 90-day plan covering what to promote, when, and where that includes your Google profile. From there, we make sure your profile is set up right from the start: correct hours, address, services and details, all pulled from what you've told us directly, never guessed at or invented. Once that foundation is in place, we keep it running. That means posting updates to your profile on schedule, answering reviews in your own voice, and checking that your hours, closures and any specials match what you've actually reported to us, not something we've assumed.
If something changes on your end, like a holiday closure or a staff training day that pushes your hours back, you tell us once and it goes out everywhere it needs to, including your Google profile, so customers never run into a mismatch.
What to expect after
Your profile doesn't just sit there between updates. Posts continue going out on the schedule set in your 90-day plan, reviews get replies, and we keep checking that your Google listing still matches your website and social accounts. Every 90 days we look back at what's been happening, adjust the plan, and map out the next quarter, so your profile keeps evolving rather than going stale the way profiles often do after an initial setup.
Your Google profile is also tied into the rest of your marketing. A post on your profile can catch someone's eye, send them to an article on your blog, and from there to the service page that explains what you offer, so the profile isn't working on its own, it's part of the same system as your website and social accounts.
How to book
Getting started begins with a short setup call. You answer a few questions about your business, including your current Google profile link, and we take it from there. Get started and we'll be in touch to schedule your call.
Frequently asked questions
Will you change my hours or details without checking with me first?
No. Everything we post or update on your Google profile, including hours, closures and specials, comes directly from what you've told us. We never state anything that differs from what you've reported. If something changes, like a closure for staff training, you tell us once and we update it everywhere it needs to appear.
Do you reply to my Google reviews?
Yes, replying to reviews is part of keeping your profile active, and we write those replies in your own voice based on what you've told us about your business. We never quote or name a reviewer in anything we post, and we don't invent reviews or testimonials of any kind.
How do you keep my Google profile matching my website?
We check your Google profile against your website and social accounts regularly as part of the ongoing plan, so hours, address and other details stay consistent across all of them. If you update something on one, like your hours, we make sure it's reflected everywhere else too, not just on Google.
What happens during the first setup call?
We learn about your business, including your current Google profile if you already have one. After you start, we build a 90-day plan from that, covering what gets posted, when, and where, including your Google profile. This becomes the basis for the ongoing updates and posts that follow.
Is this a one-time cleanup or an ongoing service?
It's ongoing. After the initial setup, your Google profile keeps getting updates and posts on the schedule set in your 90-day plan. Every 90 days we review what's happened and plan the next quarter, so the profile keeps being maintained rather than left alone after the first fix.
What if I don't have a Google Business Profile yet?
That's fine. Part of the setup process is making sure your profile is created and set up correctly from the start, using the details you provide, before we move into the ongoing posting and matching work covered in your 90-day plan.